Cancellation Policy

• You may cancel your order anytime before the product is shipped.
• If order is shipped already but not delivered then you may cancel the order and you will be given a complete refund.
• The Courier /payment Gateway cost to be borne by customer if cancelled after shipping.
• The refund will be processed immediately upon cancellation. A maximum timeframe of 24 working hours is applicable. After which the payment gateway processing time is applicable.

Return Eligibility:-

• The Goods must be in the original packaging and unopened and sent back to the company head office.
• An email is sent within 2 days from the receipt of the goods along with appropriate images showing the damage or defect in pack.
• After opening the parcel, if product is found damaged - Pics of the damaged product may be required.
• If any product under any FREE scheme is given has to be returned back with the product purchased.

Refunds:-

• If order is shipped already but not delivered then you may cancel the order and you will be given a complete refund.

After delivery the customer is eligible for refunds on the following cases:

• If order is shipped already but not delivered then you may cancel the order and you will be given a complete refund.
• Quality issue - Pics/small video of the product will be required.
• Late delivery - Above than shipping time declared in shipping policy. The customer will need to return the product in original packaging in order for a refund.
• Customer needs to send a mail at orders@maakesar.com stating the reason that they are requesting a refund
• Partial or complete refund is on discretion of Maa Kesar after the product is inspected through pictures/video or physically. Within 4 to 5 working days we will issue the process of the refund and furthermore the timeframe will depend on the payment gateway.
• Products purchased under a scheme with freebies must be sent along with the freebies back in order for a refund.